Jobs / Ama***
Director Product Management-Technical, Amazon Customer Service
Ama*** · Seattle, WA, United States
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Seattle, WA, United States237,500-321,300 USD/yearlyOnsite
Remuneration
237,500-321,300 USD/yearly
Location
Seattle, WA, United States
Visa sponsorship
Sponsors visa
Job summary
DESCRIPTION We are seeking a Director Product Management—Technical, Data & Context Intelligence to redefine what's possible for customers and build breakthrough solutions that deliver measurable business and customer impact.
Benefits
You will distinguish between one-way and two-way doors, ensuring the right tradeYou will architect data solutions and contextual intelligence that power smarterYou will build and scale autonomous agents that reason across multi-faceted jourYou will attract and develop AI-first talent, providing guidance and direction tA day in the lifeYou will operate like a startup founder.No two days look the same, but every day is anchored in customer impact.You might start the morning reviewing performance data and customer feedback toBy midday, you're in the room with applied scientists and engineers making high-This role demands a leader who thrives in ambiguity, moves with urgency, and obsAbout the teamLearn more about our
Qualifications
- They will lead cross-functional teams bringing deep experience building products for global customers.
- We move with urgency, build for the long term, and obsess over getting the customer experience right—because our work succeeds only when it improves outcomes for customers.
- Bachelor's degree or above in computer science or equivalent
- 15+ years of combined product, operational, and technical leadership experience
- 5+ years of experience delivering software systems at scale
- 5+ years of experience leading engineering and product teams
- Experience applying AI, machine learning, or data science to customer-facing products
- PREFERRED
- Experience applying AI and machine learning to customer-facing products at global scale, including Generative AI, Agentic AI, Natural Language Processing, or Knowledge Graphs
- Experience owning product lifecycle from concept through launch, including roadmap strategy and prioritization
- Knowledge of software engineering practices and patterns for AI-native product development
- Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Responsibilities
- Define Product Vision and Strategic Roadmap: You will define the product vision, strategy, and roadmap for the next generation of AI-native products and technology solutions.
- You will identify high-impact customer problems uniquely addressable by AI and translate capabilities into tangible customer
Skills
Customer ServiceLeadership
Degrees
BachelorDegree
Industry
AutomotiveEnergyInsurance
Company size
SmbStartup